Do you accept returns?
Yes. We will refund the full price of the book(s) returned as long as they are received in the original condition. Shipping fees, however, will not be refunded, unless there was an error on our end.
Do I get a tracking order with my order?
No. Books are shipped airmail by Japan Post and they do not offer tracking or insurance with this service, at this time. We are happy to ship EMS express air with tracking and insurance for an additional charge. If you prefer to ship with tracking please send an email with your order and an invoice for additional shipping fees will be sent to you.
How long will it take for my order to arrive?
2-3 weeks after purchase unless you opt for EMS Express Shipping, which generally takes about 5 days.
Can I get a discount for large orders?
If your order is over $600 we will refund 10%.
Do you ever run sales?
Yes. Usually one in December and one in July. We travel during these times and close up shop. Anything ordered during this time does not ship until we return, so we offer half price shipping on everything in the store to compensate for the delay. It is a great opportunity to round out your library!
Can I order a gift certificate?
Yes. And we think you should! Home Page has order form.
I don't have a Paypal account, can I still order?
Yes, we accept money orders and bank transfers. Please email for details.
Do you accept Western Union wire transfers?
Are the books brand new?
Yes, unless otherwise stated in the description.
Can you help me find a book?
Sure, email us the details and we'll hunt around for you. If it is in Japan we can usually get a copy!
Can you translate my name into Kanji?
No, but we offer a book called DISPLAY JAPANESE that has excellent translations - and lots of them!
Do you have a store in Japan?
No. Right now we only sell online.
Do you offer wholesale prices?
Only on the publications from Gomineko Press. Email for rates.